Firmware update fails

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Athenais
Posts: 3
Joined: January 10th, 2018, 11:17 am

Firmware update fails

Unread post by Athenais » January 12th, 2018, 10:27 am

When I try to update the firmware via Ricoh R Console, after loading the file I get the message: "Failed to write the device startup settings".

Pinoni
Posts: 1
Joined: January 23rd, 2018, 11:24 am

Re: Firmware update fails

Unread post by Pinoni » February 3rd, 2018, 5:04 pm

I just tried updating the firmware and got the same error. Any suggestion on what to do?

take10
Posts: 17
Joined: June 23rd, 2017, 1:47 am

Re: Firmware update fails

Unread post by take10 » February 6th, 2018, 12:46 am

Hi,Athenais , Pinoni.
These cases are considered as the cause.

· MicroSD card is not stuck

· Can not read microSD card, can not write (format etc.)

* In Windows, writing of the firmware file placed in the desktop folder sometimes fails (moves to C :)

Athenais
Posts: 3
Joined: January 10th, 2018, 11:17 am

Re: Firmware update fails

Unread post by Athenais » August 5th, 2018, 12:51 pm

In my case I think it didn't like spaces in the firmware file path. I moved it directly to the drive without any subfolders and it worked.

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